YOU SHOULD KNOW . . .
There are no specific federal regulations, per say, for the water damage restoration industry. However, the state of Arizona requires a ROC license for any reconstruction, remodel or repair work that totals $1000 or more in labor and materials. Contracting without a license is a crime and hiring a company or individual without a license or the proper insurance can lead to dire results.
DO YOUR HOMEWORK . . .
What should you look for when hiring a water damage restoration company?
- Licensed – Make sure they have a current ROC license. You can check the status of a license by contacting Arizona ROC at 602-542-1525 or on the internet at www.azroc.gov.
- Insured – Make sure the company has the required insurance. General Liability, Worker’s Compensation and Contractor’s Pollution Liability are three of the main coverage’s to look for. Arizona’s Restoration Experts carries all of the above, plus more, and is also bonded.
- Certification – Should hold certification(s) from an industry leader such as:
The Clean Trust – IICRC formerly known as the Institute for Inspection, Cleaning, and Restoration.
Or the RIA – Restoration Industry Association.Arizona’s Restoration Experts technicians are certified by these organizations. Being certified means that an individual has not only put in the time and effort but also paid the fees involved to get the best training possible.
- Availability – Look for a company that answers their phone live and are willing to answer any questions you may have. Arizona’s Restoration Experts answers the phone 24/7.
- Personnel – Make sure they are fully trained in all areas of the services they provide. Our technicians are fully trained and experienced in water extraction, water cleanup and water damage repair.
- Services – Arizona’s Restoration Experts provides the full range of services needed to restore your home to its pre-loss condition. That would include water removal (extraction) to drying and reconstruction.
Don’t just hire anyone; make sure you hire a certified, licensed, bonded and insured property damage restoration company. Don’t be afraid to ask to see proof of these things.
Why hire a licensed contractor?
Being a licensed contractor offers protection. A contractor cannot obtain a license without having a minimum amount of experience and must pass a business management test. They are also subject to a criminal background check and cannot have any outstanding unresolved contracting complaints.
Being a licensed company means you are registered to perform a specific trade and skill. A license also gives a reference #. As the consumer, you can check that number to see if it’s current, legal and if there are any complaints against the company. Arizona’s Restoration Experts holds AZROC #251178 and has had no complaints.
Why should the company you hire be insured?
It is not only insurance for the company, but also insurance for the consumer. For example: If a worker is injured on your property while on the job, a claim against your insurance could be made if the company he works for is uninsured or under insured. General Liability Insurance will cover damage to your property as a result of an accident or contractor error. If the contractor or company you hire does not have insurance, you may be financially responsible for any accident of injury. Arizona’s Restoration Experts is fully insured, we carry General Liability Insurance, Contractor Pollution Liability Insurance (which is the only coverage that covers mold remediation services) and Worker’s Compensation insurance.
- Only hire a state-licensed contractor.
- Call or go online and check the company out with the AZROC .
- Check license # and business name.
- Check for any consumer complaints.
- Make sure the company is bonded and insured.
- Ask what kind of insurance they carry (if none – RUN).
- Make sure the company has current worker’s compensation insurance .
- Ask for references, check their reputation.
- Verify the company’s address and phone number.
- Check with the BBB.
- Get three bids – We provide our clients with outstanding services and welcome the comparison. Beware all companies are not equal. We will compare and explain our pricing and services in detail. You will know exactly what you can expect and why there may or may not be a price gap.
- Keep a folder , with all paperwork etc. regarding your restoration project
- Pay cash. You should use a credit or debit card or write a check, that way you have a record of the transaction or service rendered.
- Be intimidated or threatened into signing a contract or starting a job without a contract.
- Pay a large amount of money up front. Legitimate contractors do not ask for large sums of money up front, or to pay your bill in cash. It is however customary for a 1/3 or 1/2 deposit to be collected up front for remodel or construction projects.
- Make final payment until job is completed.
- Sign a contract without understanding every detail clearly and completely.
- Hesitate to ask a thousand questions or to see documentation and proof of insurance.
- Not doing your homework.
- Not checking references.
- Not checking the status of a contractor’s license.
- Starting the job without a signed contract.
Arizona’s Restoration Experts encourages you to be a wise and informed consumer.