Choosing a Reputable Water Damage Restoration Contractor
Water damage can happen quickly and can create so much devastation a short amount of time. When faced with a water damage emergency, fast action is the key.
Here are a few tips that might help you in choosing a reputable water damage company.
- Check the ROC “Registrar of Contractors” for any complaints or actions pending against the contractor.
- Check with your local BBB
- Ask around – A reputable company will develop a satisfied client base that will spread the good word and a negative word of mouth will spread if clients are not satisfied.
Once You’ve Hired a Restoration Company…
Once you choose a company, ask how many projects like yours they’ve completed and ask for references. When you have a list of references, call them. Any contractor that takes pride in their work should be willing AND eager to provide you with that information.
Things to Ask:
- Ask if the job was done in a timely manner.
- Did contractor fulfill their promises?
- Did they meet their expectations?
- Would they recommend and/or hire them again?
Ask for and Verify a Restoration Company’s Qualifications
Things to look for:
- Make sure your contractor is properly licensed to operate and provide the services they offer. Ask to see their ROC license and make sure they are bonded and insured. Make sure the license, bond, and insurance is current. Insurance coverage should include liability, pollution liability, property damage, and workers compensation. The contractor’s insurance will cover damage to your property and any injuries sustained while onsite, protecting you from any liability.
- BEWARE: If a contractor does not have a license, there’s a reason and it should be a warning to avoid hiring them.
REMEMBER: If they do not carry the appropriate insurance, you could be held responsible if anything goes wrong.
Before Non-Emergency Restoration Begins
Before ANY non-emergency work begins, get an estimate with a complete and detailed breakdown of what needs to be done, what will be done, how long it will take, and how much it will cost. Do not allow the contractor to pressure you into signing anything you do not understand or that has been left blank (to be filled in later). Make sure everything that has been discussed and promised is in writing AND that you fully understand the contract before you sign it. Ask questions, ask questions, and then ask more questions!