What to Expect from a Water Damage Restoration Company?

What to Expect from a Water Damage Restoration Company?

Water is a beautiful thing, oceans, rivers, waterfalls, all glorious. Water leaks, floods, and drainage in your home is the exception. Water has a way of finding all the right (or wrong) places to affect. Finding water damage in your home can cause anxiety and stress, but we are here to tell you it will be alright. Below you will find our explanation of what you can expect from a water restoration company. Our goal is that after this article, you can feel educated and informed on what comes next.

Getting an Estimate


Water causes damage almost immediately, and the longer it sits the worse it gets. Delaying a call to your local restoration company can cause more damage by putting yourself at risk of the insurance company denying the claim. Protect yourself by addressing the issue fast!


A properly trained, equipped, and certified water damage restoration company should impress right away. Techs with devices made to read moisture, thermal cameras to identify wet areas, and laser measurement devices to accurately measure areas are a must. After identifying the problem areas, you can expect that your technician accurately assessed all damages, and has recorded all the necessary information to build a quote.

Written Estimate

Once the collection of data occurs, you receive a written estimate for the demolition, removal, and drying of damaged areas. Some companies also provide a rebuild estimate to replace materials removed during the cleanup process. Software like Xactimate provides exact breakdown of materials needed, plans for removal, and price for projects.


To Insurance or not to Insurance


Home owners have insurance to protect them from high costs of repairs on common procedures. It is important to know what types of coverage you have under your policy. Some insurance companies have carry different types of insurance such as mold or fire. It is important to know what you are covered for before starting the remediation.


Sometimes the damages will be smaller than the cost to pay a deductible to your insurance company. A customer first company should help you determine which the best route to go is. If a difference in price is so minute, you may even find the restoration company provides a discounted rate should you decide to pay out of pocket.

Date of Occurrence

After a certain period of time damage will get denied. Identify with your restoration company how long the issue has been occurring. They can help you determine if an insurance adjuster will approve the claim or not.


Demolition, Removal, and Drying

Affected Areas

Depending on what type of damage occurred, certain materials are removed. For example, a toilet that floods the bathroom will result in removal of the flooring (i.e. wood, carpet, tile, etc.). Drywall and insulation would typically be removed 12″-24″. A leak from an upstairs bathroom would result in the ceiling below, and effected walls also.

Fans, Dehumidifiers, and Containments

After all areas have been removed, high powered fans are installed to begin the dry out process. Dehumidifiers are used also to draw out any moisture in the air. In some circumstances, a barrier containment may be used to stop any access to the area, or to create an airflow specific to dry out processes.


Mold, Asbestos, and Lead Testing

Air Quality Testing

There is always some type of mold or contaminant in the air, and certain types are more harmful than others. To determine what type of contaminant is in your home, an air sample is taken both outside your home and in. By having these two readings it can be determined what similarities and differences are in the air.

Sample Testing

Mold presence in drywall or on a surface can be collected to be sent to a lab for testing to determine if it is harmful or not.

Guaranteed Lab Results

Results from a certified lab will provide a certificate for testing to identify if your home has passed air quality tests.


Reconstruction Work

Choosing a Contractor

After the removal and dry out are completed, you are now left with repairs. Often times a restoration company will suggest their preferred contractor for repairs, someone they have used before and can trust. You also have the opportunity to find your own contractor that you want to complete the repairs on your home. After this process, your home will be good as new!